Quality is built into everything we do

Our Residents' Charter

Every person in our care can expect that we will:

• Work closely with service users to ensure quality of life, independence and the maintenance of privacy and dignity.
• Provide a key worker who will help and support them to achieve their goals and aspirations.
• Provide support with financial budgeting, domestic tasks and the maintenance of their health.
• Work with the service user on an agreed, structured care plan alongside their care manager.
• Consult with carers, relatives, friends and advocates — involving outside agencies as appropriate — to fully assess needs.
• Ensure all interests are dealt with confidentially at all times.
• Provide an escort to and from reviews or doctors' appointments if required.
• Respect service users' wishes at all times, in line with CQC guidelines and the service users' charter of our governing bodies.
• Respond immediately to a request for assistance in an emergency — with a 24-hour on-call service in addition to on-site staff.
• Provide care by appropriately trained staff, supported and supervised by on-site and Head Office management.